“I met Cherylann at a SCORE event a few years ago and was very impressed with her knowledge. She has been wonderful to work with providing expert advice and guidance. From creating our company handbook to helping us navigate employee issues including performance issues and unemployment claims, Cherylann has been very responsive and knowledgeable. I would highly recommend her to any small business needing HR solutions.” – Lisa Sauls, Owner @South Austin Appliance Repair
“Cherylann is very knowledgable and took the time to answer all of my questions. I needed help with an HR issue and on short notice, Cherylann went out of her way to meet with me and help me come up with a solution. She went above and beyond with her service and didn’t mind answering questions outside of our meeting time. As a small business owner, I highly recommend working with someone who understands what you do and what your needs are. It is clear that she cares about the success of her clients!” – Annie Yoder, Owner @ Upswing Pilates
“Thanks again Cherylann for your generous gift of your time and talents to SCORE and to the small business community. We so appreciate your work and willingness to be one of our SCORE presenters” –Celia Bell, Business Mentor & Assistant District Director @SCORE -Austin
“Cherylann is the consummate professional when it comes to HR issues and helping organizations deal with difficult situations around people and communication. I have worked directly with Cherylann when I was an executive at a large public power organization, where she oversaw all of the HR support for my group. She dealt with some of the most difficult and sensitive personnel issues, always maintaining confidentiality while working toward a positive outcome for all. I have also had the good fortune of attending training sessions conducted by Cherylann, She is an engaging instructor and makes sure she is meeting the needs of the audience. As with anything she does, Cherylann prepares and does her homework. Whether it is interviewing potential trainees as to what their goals and needs are so that she can customize a class to meet their objectives, or conducting a survey to identify concerns and insights before mediating conflicts, she hits the ground running and you will get your money’s worth! Most recently, I brought Cherylann in to facilitate a discussion on changing a fundraising process. It was a very contentious issue stemming from poor communication. The group was very angry and factions had developed due to a lack of communication and a break down in trust. Cherylann, spent a significant amount of time interviewing parties, doing an online survey and compiling data prior to the facilitation. At the scheduled meeting she presented the issues and data in a way that was very objective and non-judgmental. She helped the group acknowledge where mistakes had been made and clarified many miscommunications. Her style put the group at ease and set the tone for moving forward to resolve the problems. Her straightforward approach and preparation instilled trust in the group, which allowed participants to open up in the session. Everyone walked away complimenting Cherylann’s style and process. This was a very successful session that set the stage for the next steps to resolve the conflicts.” – Heather Bailey, Executive Director of Energy Strategy and Electric Utility Development for the City of Boulder Colorado.
“I worked with Cherylann for almost 15 years in a variety of capacities—in her role as a HR generalist, as a trainer, as a training manager. In every role, she was the epitome of a strategic business partner, always looking for the solution that best fit the situation and met the business goals of the department or organization. Her dedication and work ethic was second to none. As a training/OD professional, she provided expert, customized solutions that targeted the specific situation and she unfailingly presented concepts in a fresh, engaging style. In addition to being delightful to be around, Cherylann also has a unique ability to take feedback, truly listen to it and make adjustments as needed. I would highly recommend her for any HR generalist or training/OD projects where a business or business unit is looking for solutions that will address long-standing issues effectively and move it forward quickly and efficiently.” -Karen Farabee, principal Farabee Consulting
“It is Cherylann’s combination of skills that sets her apart. She has a unique talented blend of authenticity, drive, compassion, and intellectualism. She is able to apply knowledge and function to the entire process of working with people. She understands fully the inner workings of organizations, their responsibilities, functions, goals – how to expedite, AND how to address issues, build tactics when those responsibilities are not being addressed (or small pieces are imploding). Her compelling combination of these talents and their effectiveness is what creates such a strong positive impact. Finally, her ability to get an organization “unstuck” is very rare. –T. Noyes, senior cartographer / GIS Analyst, LCRA
“For several years Cherylann was a member of a high-level team of managers that I led. She was responsible for providing HR services to a group of over 600 employees tasked with providing around-the-clock electric utility services. Supported by an assistant and a home office (“corporate”) HR staff, we relied on Cherylann’s proficiency in employee relations, training, coaching, recruiting, hiring, compensation, promotions, discipline and terminations. Cherylann related well to all employees; she developed an understanding of the various needs and interests dealing with professional and technical staff, office and field personnel, day and shift workers. She was always objective and delivered fact-based decisions and recommendations – neither being biased toward the employee or manager. I have a team approach management style and as a member Cherylann learned about and understood the core business of our organization – which made her a better HR manager and our management team better. ” -Ross Phillips, Executive Manager of Transmission Services, Lower Colorado River Authority